Incident Investigation
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- Incident Investigation & Root Cause Analysis
Understand what happened. Address what allowed it to happen.
Look beyond the
immediate action
Look beyond the
immediate action
An investigation should examine the work system as well as the event itself. MRA helps your team consider equipment, procedures, training, communication, supervision, and operational conditions—without assuming that “employee error” explains the entire incident.
Incident and near-miss review
Support investigations involving injuries, equipment events, hazardous conditions, and high-potential near misses. The scope is matched to the event, available information, and technical expertise required.
Fact gathering and event timelines
Review available records, photographs, procedures, and accounts from relevant personnel. Organize the sequence of events and clearly distinguish confirmed information from assumptions or unresolved questions.
Root cause and contributing-factor analysis
Use a structured method appropriate to the event to examine how controls, decisions, and conditions interacted. Identify supported contributing factors rather than force every event into a single-cause explanation.
Corrective-action development
Help identify actions that address the findings, with assigned owners, target dates, and a method for evaluating effectiveness. Follow-up review and broader trend analysis can be added to the engagement.
What you receive
Depending on the agreed scope, your package may include:
- A factual event summary
- A summary of evidence and information reviewed
- Unresolved questions
- An event timeline
- Analysis of contributing factors
- A corrective-action register
A management briefing or employee-facing lessons-learned summary can be included with appropriate attention to personal and sensitive information.
When this service
is a good fit
This service can supplement an internal investigation, support a team that needs an independent facilitator, or help examine recurring incidents and significant near misses. Complex technical failures may require additional engineering, equipment-manufacturer, or other specialist involvement.
How the engagement works
Turn incident findings into
meaningful corrective actions
Describe the event, location, actions already taken, and the support your team needs. MRA will help determine an appropriate investigation scope and next steps.
Frequently asked questions
Yes. A near miss can reveal gaps worth addressing before an injury occurs. We can help prioritize the review based on the event’s potential consequences and the information available.
Our consulting focus is understanding the event and identifying preventive actions. We document relevant actions and decisions, but we do not begin with a predetermined blame conclusion or provide a legal determination of liability.
No. Follow your emergency procedures, arrange needed medical assistance, control immediate hazards, preserve evidence safely, and meet applicable reporting obligations without waiting for a consultant. Investigation availability and scope must be confirmed separately.